Rip Off Britain: Season 16, Episode 8

16 - 8: Customer Service Meltdown

The customer service meltdown that's caused chaos for thousands at one of Britain's most well known companies – Julia, Angela and Gloria investigate. Also, if you've been a victim of fraud, how changes in banking rules could transform your chances of getting your money back. And the brand new homes that are now practically worthless, with residents left fighting for their futures.